Focus on Customers

Responsibility to Customers Series: Providing Superior Customer Service

This course helps you develop the competencies needed to deliver excellent service to your customers. Specifically, this course teaches the knowledge and skills required to meet or exceed your customers’ service expectations in five critical areas: Reliability, Assurance, Tangibles, Empathy, and Responsiveness. It also provides tips and tricks for dealing with problem customers and explains how to make delivering superior customer service a significant part of your continued improvement as a service professional.


Your Instructor


PPI
PPI

PPI provides subject matter expertise in the area of performance improvement and the modification of organizational personnel, infrastructure, processes and behaviors to improve the delivery of services.


Course Curriculum


  Section 1: Welcome
Available in days
days after you enroll
  Section 2: Blue-Ribbon Service Overview
Available in days
days after you enroll
  Section 3: Being Reliable
Available in days
days after you enroll

Frequently Asked Questions


How long do I have access to the course?
After enrolling, you have unlimited access to this course - across any and all devices you own as long as you maintain your subscription.
When does the course start and end?
The course starts now and last as long until your subscription expires. It is a completely self-paced online course - you decide when you start and when you finish.

Get started now!